Case Analysis 

This is a REQUIRED assignment and is DUE by the date indicated in the Calendar of Activities.

Directions

This assignment is structured to evidence your personal resourcefulness. Locating a mental health agency to visit is a major component of the assignment. To complete this assignment, you are going to do the legwork to find a local mental health agency and you must make an actual in-person visit to the agency. There are two caveats: 1) If you are currently completing an internship, or 2) have already completed an internship, you are not allowed to use that agency for this assignment.

For this assignment, you are to complete the following process to locate an agency to visit:

A. Begin this assignment by thinking about what kind of mental health agency you would like to visit. For example, if you are interested in dual diagnosis agencies be sure to include this in your search. Additionally, research local agencies that provide mental health services of any description for any age group. These can include mental health counseling agencies, community agencies that provide services for mental health clients, hospitals, clinics, and drug treatment facilities that treat patients with dual diagnosis–mental health conditions in combination with substance abuse problems. (If you live in the FSCJ vicinity, you will research Duval, Clay, St. Johns and Nassau Counties. If you live in another area, search for the agencies in your area.) Look up the UNITED WAY website and search for agencies serving community members in Duval, Clay, St. Johns and Nassau Counties. If you live in a different area, search for your local UNITED WAY website. Also, complete a web search to locate additional agencies.

1. Once you find a minimum of three agencies you would like to visit that provide mental health and/or mental health/dual diagnosis treatment for any age group, search for each agency website and locate the phone number. You must call all three of these agencies directly to request an on-site visit. In the assignment, you will discuss the outcome of the phone calls and how you made your decision to visit a specific agency
2. For local FSCJ students, visit the FSCJ student services/student activities office at any campus and request the list of service learning agencies available in the area. This list should include agencies that work with community members who struggle with mental health issues and or mental health/dual diagnosis issues. You may also be able to get a copy of local agencies from the HUS Academic Director.

B. Make an in-person visit to one of the local agencies that you contacted. As a reminder, the agency you visit can include a counseling agency or counseling office, free standing hospital, or other agency that works with clients/community members who struggle with a mental health challenge or mental health/dual diagnosis challenge (mental health and substance use/addiction challenge). The agency can work with any age group.

1. When you call the agency, inform the person who answers the phone that you are a student at FSCJ who is completing an assignment for a Human Services class on diagnosis and treatment planning and mention that the assignment requires that you make an in-person visit to an agency that works with clients who have a mental health/ dual diagnosis issue.
2. Set up an appointment with the agency that you want to visit. Please note, not all agencies will agree to a visit. That is not an issue because you are contacting a minimum of three agencies. If you have to call four to get permission to visit, then you have to call four, and so forth. If you are a local student, show your FSCJ student ID when you visit the agency and take a copy of the assignment with you. If you are not a local student and do not have a student ID, be sure to bring your driver’s license as well as a copy of this assignment.
3. As a refresher, the agency: 
   1. must have a mental health component, including services such as counseling, support, referral, case management, medication management, detox, in-patient treatment, day treatment, etc.
   2. can be a public or private agency
   3. can work with any age group
   4. can be outpatient only, or can offer in-patient and out-patient services, counseling, medication management, case management
   5. can take insurance, and/or be self-pay
   6. You must actually make an in-person site visit. This means you will need to call the agency and ask if they allow visitors to the facility
   7. You must ask if you need to make an appointment to visit the agency
   8. You must ask if you can have blank copies of any agency paperwork that you can submit with the assignment. Any paperwork that is provided by the agency will be submitted as part of the PowerPoint, along with the reflection paper required for the assignment.

C. If possible, attempt to set up a short interview with any person staff member who works with clients at the agency. If possible, ask to speak to the agency director, explain the assignment and ask if there is a possibility to spend 10-15 minutes with a staff member who works directly with clients so you can ask questions about the agency purpose, who their clientele are, and what kind of services they offer. All of this information will be written about anonymously because you will not provide names of any staff members.

This assignment has two separate components: A PowerPoint presentation and a paper.

Part A: PowerPoint Presentation

The PowerPoint presentation must have a minimum of 10 slides, must be designed using a pleasing color format and type face, and must include the information below. The information for SLIDE 1 is specifically designated and it is recommended that students use the order outlined below to create the presentation. (Please note: if the staff declines to provide any information, just make a note of this. Hopefully this information is easily gathered from your visit, and that much of it can be obtained from the front office staff/website.)

• Slide 1: The name of the agency with a complete address/location of the agency, hours of operation, website link, and mission statement of the agency (this may be on the website)
• A slide/or slides are dedicated to:
  • A description of why you chose this particular agency to visit.
  • This/these slide(s) includes the reasons this particular area of mental health is of interest to you.
  • This/these slide(s) also includes a description of how you went about the process of locating the agency you visited, as well as how you located the two other agencies you did not visit.
• An image/picture or pictures of the outside of the agency (if allowed, also include pictures of the inside. Some agencies will allow this, many will not). Additionally, you may include brochures and other paperwork that you obtain at the agency. Provided documents can be placed on additional slide(s) or submitted as separate pdf documents.
• The services the agency offers, outlined in detail (this may require multiple slides). Is there currently a wait-list for services?
• The population and age group(s) they serve
• Payment options (Insurance and types accepted, private pay, self/pay, sliding scale)
• Titles/qualifications/roles of agency staff and number of staff. Set this up in a way that makes the most sense (this may require multiple slides)
  • For example: Agency XX has 20 staff members who interact with agency clients. The staff members include:
    • 1 Psychiatrist: MD/in patient client care, medication management
    • 1 Nurse/ARNP/medication management
    • 3 Nurses: RN, AS/BS degree/in-patient client care
    • 3 Case Managers: Bachelors degree/housing and job placement
    • 2 Clinical Social Workers, LSCW: Masters degree, licensure required/counseling
    • 3 Mental Health Counselors, LMHC: Masters degree, licensure required/Counseling
    • Agency Director, Masters degree
    • Front desk staff member/checks-in clients/sets appointments/supports staff
• The average number of clients served in one year and the number of years the agency has been in existence. Also include the number of offices and locations– if there is more than one office.
• Detailed information about the other two agencies contacted, including:
  • the name of each agency with a complete address/location of the agency
  • hours of operation
  • population served
  • website link
  • mission statement of the agency (if available on the website)

Part B: Mental Health Agency Paper

Along with use of APA 6th edition guidelines, including running head, title page, abstract, reference page, in-text citations, the written component of the assignment requires 3 scholarly references. You may use your textbook as one reference.  The paper must be a MINIMUM of 750 words, double spaced, Times New Roman, size 12 font, and including what is noted on the rubric, must include ALL of the information below for an exemplary score.

Important: Present your information in the same order as outlined below.

A. (Minimum 250 words) Begin your paper by discussing the overall significance of mental health agencies in local communities and the value of the services they provide to mental health, dual diagnosis clients and their families. This should include the types of services they offer. Then outline, in detail, the reasons that it is important and necessary for HUS professionals to be able to locate and have direct experience making site visits at local mental health agencies—experience that is separate from their internship. Discuss the value of an agency like the one you visited and how this agency evidenced that they provide meaningful and important services to the community. Be sure to utilize your 3 scholarly references in this first component of the assignment. As 250 words is about one page, you may find that you need more than one page to discuss all of this information.

B. (Minimum 250 words) Describe in detail what you experienced as you walked into the agency and what kinds of experiences you had while there by:

1. Describing the front office, including the shape of the furniture (looks clean and neat or is messy and unkempt?
2. Did the waiting area feel inviting or uninviting?
3. Was it clean and neat or not clean and neat?
4. Did you feel comfortable or uncomfortable?
5. Did you feel comfortable or uncomfortable with your interactions with staff?
6. Describe the interactions you had with any staff members (remember you ARE NOT to provide any names. Note: front office staff, etc.)
7. Explain if you would refer a friend, family member, or client to the agency and explain why or why not.
8. Discuss in detail the reasons this is or is not an agency you would like to volunteer for, intern with, work for.

C. (Minimum 250 words) Discuss the value of in-person agency visit and what an HUS student/professional can learn from engaging in the process of:

1. Locating agencies that provide mental health services.
2. Calling three agencies to discuss making an in-person visit.
3. Describe in detail the aspects were most challenging about engaging in this process.
4. Describe in detail what aspects were most enlightening about this process.
5. Provide at least three detailed reasons HUS students/professionals need to make site visits to understand the kinds of agencies located in the community and that they may be working for, and the reasons they need to be cognizant of the kinds of mental health services that are available in their community.
6. Discuss three important things you learned from engaging in this assignment.

A detailed rubric will be used to score this assignment. Students must fully address all aspects of the instructions, along with meeting the rubric requirements.

Consider developing these goals with your mentee.  It is important to identify areas that could use coaching or mentoring techniques in order to complete your implementation plan. Short-term goals must reflect the next 6 months and long-term goals must reflect 6 months to 2 years.

 The final paper for BU214 will focus on Ethics in Healthcare Administration. For this paper the student will identify an ethical issue in healthcare and prepare a personal position paper that will focus on the following areas:

 – What is the ethical issue

 – Who does this affect and how

 – Why is this an ethical issue

 – What are some alternatives to this particular ethical issue

– Your personal position on this particular ethical issue

This case study will be prepared in APA format including double spacing and references. The paper should be 5 to 10 pages in length (not including cover or references). The grading rubric is listed below and should be referenced when conducting your research and preparing your paper. Students are encouraged to present your potential topics prior to starting your research. 

This assignment is due 5/5/19 

Why do you think the world’s largest theme park operator, the Walt Disney Co., was motivated to establish parks in Tokyo, Paris, and Hong Kong? What particular market characteristics of each of those sites were especially attractive in your opinion? Should Disney establish additional foreign parks, and if so, when, where, why, and how?

Your response should be at least 300 words in length.

Overview: For this milestone, review the case study, A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives, through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service – CARE Business Partner. View the SHRM PowerPoint presentation and its note pages:

Unit 6: Training Methods, Experiential Learning and Technology.

Using material on needs assessment and training strategies in a short paper you should:

 Illustrate the value of a training needs assessment in an organization in general, supporting your response.

 Describe the components of a needs assessment used to determine the training requirements of a Customer Service – CARE Business Partner at Maersk.

 Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

 Explain the importance of developing learning activities for a Maersk Customer Service – CARE Business Partner training program.

 Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service –

CARE Business Partner training program.

Guidelines for Submission: Your submission should be 2–3 pages in length and double-spaced using 12-point Times New Roman font. Be sure to list your

references at the end of your paper. Submit journal assignment as a Word document.

Current Issues in HRM prepare a 400-500 word response to the following:

The principle of justice in healthcare revolves around the perception of doing what is fair for an individual. Yet, in healthcare we must also consider the principle of distributive justice, which is concerned with what is right for a community or society. Before responding, read Chapter 4 in your text and view the video clip below. Though the video below is only about five minutes in length, there is also a shorter version of this clip in the Media folder (wait for the video to load) that focuses on main points. Turn your speakers up or use a headset if possible. 

After reading the chapter and watching the Michael Thaler video clip, please respond to the following:

Watch VideoMichael Thaler – Balancing Act: Medical Ethics and Health Care ReformDuration: 7:22
User: n/a – Added: 1/13/10YouTube URL: http://www.youtube.com/watch?v=UL7Mu4Pna2oHow do you plan on being a just administrator? What challenges do administrators face in their efforts to be just? Our health care system resides in a market driven economy. How does this complicate the issue of providing help to those who need it? Share your thoughts about the concept of duty, as a person and a professional struggling with making decisions.
 

 
This assignment will be submitted to Turnitin®.Instructions

BMGT 365 – Individual Deliverable #1 – Self Assessment and Job Application Memo 

NOTE: All submitted work is to be your original work. You may not use any work from another student, the Internet or an online clearinghouse. You are expected to understand the Academic Dishonesty and Plagiarism Policy, and know that it is your responsibility to learn about instructor and general academic expectations with regard to proper  citation  of  sources  as  specified  in  the  APA Publication Manual, 7th Ed. (Students are held accountable for in-text citations and an associated reference list only).

Individual Deliverable #1 is due Tuesday at 11:59 p.m. eastern time of week 5 unless otherwise changed by the instructor.

Purpose:

The purpose of this project is to gain self-knowledge and apply that knowledge in an application for a leadership position. 

Skill Building: 

You are also completing this project to help you develop the skills of self-analysis, research, critical thinking, and writing a report intended for executive review. Writing is critical because in business it is important to convey information clearly and concisely and to develop a personal brand. Developing a personal brand is important because it is the ongoing process of establishing an image or impression in the minds of others especially those in positions above you. Having a strong personal brand can lead to opportunities that include promotions. 

Skills: Research, Writing, Critical Thinking, Developing a Personal Brand, Self-Analysis, Writing a Report. 

Outcomes Met With This Project: 

• Use leadership theories, assessment tools, and an understanding of the role of ethics, values, and attitudes to evaluate and enhance personal leadership skills
• Assess the interactions between the external environment and the organization to foster responsible and effective leadership and organizational practices
• Develop individual awareness, style, and communication skills that enhances leadership skills
• Integrate and apply analytical principles and skills to make strategic decisions

Background: 

You have completed your role on the Succession Plan Committee.  You and your Group identified leadership competencies for five internal positions and your group also recommended some internal candidates for consideration of those positions. 

As you are putting away your notes from the Succession Plan Committee meetings, you come across this statement “These positions will need to be filled over the next 12-24 months.  There is not an immediate need for any of them currently, but vacancies will be imminent.  The preference is to fill these internally…” 

You cannot help but wonder, “why not me”? The more you read the description of the open positions, the more you are convinced that you should put yourself forward as a candidate for one of these leadership positions.

Instructions: 

Step 1: Course Material

For this project, you are required to use the case scenario facts and the course material.   External sources are not permitted.  You are not researching on the Internet or using resources from outside the course.  You are expected to answer the requirements identified below showing the connection between the case scenario facts and the course material.   Using course material goes beyond defining terms and are used to explain the ‘why and how’ of a situation.  Avoid merely making statements but close the loop of the discussion by explaining how something happens or why something happens, which focuses on importance and impact.  In closing the loop, you will demonstrate the ability to think clearly and rationally showing an understanding of the logical connections between the ideas presented in a case scenario, the course material and the question(s) being asked.  Using one or two in-text citations from the course material throughout the entire paper will not earn many points on an assignment.  The use of a variety of course material is expected consistently supporting what is presented.  The support must be relevant and applicable to the topic being discussed.  Points are not earned for mentioning a term or concept but by clearly and thoroughly explaining or discussing the question at hand.

Step 2:  Leadership Competencies Table 

Review the Leadership Competencies Table completed in Week Two to accompany the Job Announcement. (You may also wish to review any feedback received from your Instructor about your Table.) 

Step 3:  Upcoming Open Positions at Biotech 

Position #1: Sales Director, Middle East

                     Location: Saudi Arabia

                    Answers to: Executive Director, Asia Division 

Biotech’s Asia Division will be opening its first Middle East location in Saudi Arabia in the next 12 months. A Sales Director will be needed to head up this new division. A team of local salespeople will need to be recruited, hired, and trained by this leader. It is expected that this sales team may be largely men.

Two sources that are recommended for more information about doing business in Saudi Arabia are:

Guide to Saudi Arabia Etiquette, Customs, Culture, and Business 

Saudi Arabia Management Guide

Position #2:  Director of Research and Development (R&D)

                      Location: Headquarters, Yonkers, NY

                     Answers to: VP of Headquarter Operations 

R&D is at the heart of Biotech’s success and, indeed, its future. The leader of Research and Development will lead a group of scientists and innovators, but does not need to be a scientist himself/herself. R&D is located centrally at Biotech Headquarters because R&D coordinates with all other departments and divisions. This is a high profile position. 

Position #3:  VP of Headquarter Operations

                      Location: Headquarters, Yonkers, NY

                      Answers to: President and CEO 

The Headquarters houses R&D, HR, IT, Purchasing, and Finance. Each of these departments has its own “subculture”, and each department is fairly distinct from each other. The young, youthful subculture of IT often clashes with the conservative subculture of the Finance department, for example. Many of the members of the Finance and HR teams are baby boomers and are near retirement. This leader oversees the smooth operation of all of these departments and ensures the coordination of these departments with each other and with each of the four geographic divisions across the world. 

Position #4: Executive Director, North American Division

                     Location: Chicago, Illinois

                    Answers to: President and CEO

This leader will head up the largest and most profitable division of Biotech. This division is seen as the “flagship” by the other divisions, since Biotech’s roots are in the United States. This Executive Director has the “ear” of the CEO, and spends a lot of time with the Barney family. This leader is faced with spearheading the future direction of Biotech in North America and is challenged with filling openings throughout the United States and Canada caused by fast growth and a retiring Baby Boomer population.

Position #5: Director of Finance

                     Location: Headquarters, Yonkers, NY

                     Answers to: Chief Financial Officer

This leader oversees the day to day operations of the finance department. This leader is expected to aid in strategic planning with the executive team of Biotech. Although a finance background is not required, this person is expected to bring a conservative approach to the strategic planning table, to balance out the high risk tolerance of the rest of the leadership at Biotech. A “big picture” perspective is definitely needed here.

Step 4:  Review 

Review the Succession Planning Table-Part One that your Group used to outline leadership competencies for each of the five positions. (You may also wish to review any feedback received from your Instructor about this Table.)

Step 5:  Self-Assessment Tests

Complete the following Self-Assessment tests (also found under Week Five Content). Save the results of each test, as they will need to be included in the Appendix. 

• Jung Personality Typology Test
• Communication Skills Self-Assessment Inventory
• Self Esteem Test
• Leadership Skills Test
• Leadership Style Test
• Cultural Intelligence Test
• Emotional Intelligence Test  (A technical issue may occur in which the web page cannot be viewed when accessed from a direct link.  If you encounter this issue, please copy and paste the following web address into the address bar to access the web page: https://globalleadershipfoundation.com/geit/eitest.html )
• Ultimate Ethics Quiz

Step 6:  Choose One 

Based upon the results of these tests, and your review of the leadership competencies required for each position, choose ONE of the five positions for which you wish to put yourself forward. 

Step 7:  Write a Memo 

Write a memo to President and CEO, Maximillan Barney using the format outlined below: 

Your Memo will be addressed to Mr. Maximillian Barney, the CEO and President of Biotech. The Memo should be single-spaced. The Memo should include the following structural elements: 

To:

From:

Date:

Subject: 

The report should contain the following sections, with each section supported by course materials.  Label each section using Roman Numerals I through X. 

• Introduction:  Briefly introduce yourself to Mr. Barney and describe the purpose of your memo.
• Identify the position you wish to be considered:
• Briefly review the leadership competencies identified as important for the person that occupies this position.
• Summarize the leadership competencies that you feel you have that make you a qualified candidate for this position. This should be a summary, as you will get into more detail in upcoming sections.
• Identify the outcomes of your Jung Personality Test and Self-Esteem Test, and describe why your personality is suited to the position.
• Identify the outcomes of the Communications Skills Test, and describe why you have the communication skills suited to this position.
• Identify the outcomes of the Leadership Skills Test and the Leadership Style Test, and describe why you have the leadership skills and appropriate leadership style for this position.
• Identify the outcomes of the Cultural Intelligence Test and Emotional Intelligence Test and describe why you have the CQ and the EQ suited to this position.
• Identify the outcomes of the Ultimate Ethics Quiz, and describe why you have the moral compass suited to this position.
• Conclusion – briefly summarize for Mr. Barney why you should be considered for this position.
• Reference Page (in APA format)
• Appendix – to include the results of all self-assessment tests described in the memo in sections III through VII.

Step 8:  Submit the completed Report in the Assignment Folder. 

Submitting the project to the Assignment Folder is considered the student’s final product and therefore ready for grading by the instructor.  It is incumbent upon the student to verify the assignment is the correct submission.  No exceptions will be considered by the instructor.  

Other Required Elements:

• This is a memo to Mr. Barney, the CEO. There is a fine line between stating your case, and taking up too much of Mr. Barney’s time. There is not a strict page limit to this memo, but you should attempt to keep it to no more than 4 pages, single spaced (not including cover page, reference page, and appendix).
• Read the grading rubric for the project. Use the grading rubric while completing the project to ensure all requirements are met that will lead to the highest possible grade.
• Contractions are not used in business memos, so do not use them.
• Paraphrase and do not use direct quotation marks. This means you do not use more than four consecutive words from a source document, but put a passage from a source document into your own words and attribute the passage to the source document, using in-text citations in APA format.
• In-text citations should be included in ALL SECTIONS of the memo, and should demonstrate application of the course material.  Note that a reference within a reference list cannot exist without an associated in-text citation and vice versa.
• You may only use the course material from the classroom.  You may not use books or any resource from the Internet.
• Provide the page or paragraph number, where applicable.

I’m paying a good price with a generous due date. Please provide a quality paper with the following guidelines:

1. Write your response as a future article for a local news page (for either a newspaper or as an article on a website).

2. Discuss what is meant by competitive advantage. 

3. Refer to examples of ways organizations create competitive advantage. 

4. Identify a specific real-life organization’s competitive advantage and determine what role HR plays in that process.

Four (4) page news article that’s relative to human resource management. Include tables, graphics, and/or other visuals.

Including a cover page, list of references, strong introduction and conclusion.