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see attached Case

 and Discussion

classmate 1

Discussion 5

I believe customers are essential to keep businesses open. Customers are the driving force of organizations. I remember the old saying that business adopted, “the customer is always right.” This statement alone is one that would promote customer service to organizations. It is imperative for businesses to take into consideration customers’ input regarding their experience with the business and or employees. Customer service can be defined as the customer approval of their experience and satisfaction (Gegeckaite, 2011).  It is important for organizations to develop a strategic plan to envision how they will address issues as they arise and to envision how to improve customer satisfaction while maintaining job productivity from employees. Having a plan ahead of time can resort to being prepared, rather than being set back. As I previously mentioned, customers are essential. Customers are the reason as to how some businesses are still operating today. Without the customer where would businesses be today, is a question to ponder on.

One strategy to consider when working to improve external customer service is conducting an evaluation of the organization (Gegeckaite, 2011). Evaluating the organization can inform leaders of where the business stands overall. Additionally, businesses need to develop a strategic plan for their organization to improve external customer service. Strategic planning can be defined as a “set of concepts, procedures, and tools designed to help executives, managers, and others to think, act, and learn  strategically on behalf of their organizations and their organization’s stakeholders (Bryson, 2011).” Once the strategic plan is developed, as a leader, it will be important to communicate the strategic plan to employees. This step is significant as the employees need to ensure that they are on the same page, and all have the same information to present to customers. Additionally, it is imperative as leaders to remain abreast of their competition with other organizations. It is important for organizations to be mindful of what they bring to the table as well as what their competitors offer. Running specials to save customers money is a factor to consider. Customers love a sale or a deal. Customers love to feel as though they are getting a lot for their money. As can be seen, there are a variety of strategies that can be utilized to improve external customer service, however, it will be based upon the leader, as well as the mission and vision of the organization. If an organization is not customer-driven, then it may or may not take into consideration their customer feelings or experience.

Bryson, J. M. (2011). Strategic Planning For Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement. San Francisco: Jossey-Bass

Gegeckaitė L. (2011). Factors of customer satisfaction on services. Global Academic Society Journal: Social Science Insight, Vol. 4, No. 12, pp. 4-13. ISSN 2029-0365. [www.ScholarArticles.net (Links to an external site.)]

classmate 2

Discussion 5

Topic:  Discuss strategies for improving services for external customers in your organization.

            Strategic planning aids leaders in formulating strategies and plans to address issues within the organizations, including how to maximize profits by improving customer service. According to Bryson and Alston (2011), strategic planning is defined as a set of concepts, procedures, tools, and practices designed to help an organization’s (collaboration’s or community’s) leaders, managers, planners, staff, and other stakeholders to think, act, and learn strategically. Studies demonstrate that 70% has lost customers due to customer service (Eger & Micik, 2015).

          Effective communication is vital in any business. Eger and Micik (2015) explained that effective communication can result in increased sales, profit, and customer’s satisfaction within the organization. However, this can only be achieved through employees receiving adequate training. I work in a local mental health agency and I believe effective communication can definitely aid our business in maximizing its’ profits. I’ve always stated that there is a large gap between the needs of our consumers and upper management. I feel that if upper management would ask our (counselors that work directly with clients) views on how the business can be improved, we can inform them of our client’s desires and derive a solution on how the company can be lucrative while benefitting employees and increasing services for our consumers.

          An organization must have strategies formulated to assist in determining productive future, within the organization. “Strategy may be thought of as a pattern of purposes, policies, programs, projects, actions, decisions, or resource allocations that defines what an organization (or other entity) is, what it does, and why it does it” (Bryson & Alston, 2011). The development of an effective strategy can assist a company in ensuring long-term profits and the maximum growth of the company. This tactic is beneficial as it aids the business in sustaining growth, building a sturdy financial foundation, and preparing for challenges that may lie ahead. However, in order to secure this success a strategic plan must be developed and implemented.

Bryson, J.M. & Alston, F.K. (2011). Creating your strategic plan: A workbook for 

          public and nonprofit organizations. San Francisco, CA: Jossey-Bass.

Eger, L., & Mičík, M. (2015). Improving the quality of customer service by using the technique

of mystery shopping. ACC Journal, 21(2), 65-76. doi:10.15240/tul/004/2015-2-006

All healthcare professionals that conduct research must be familiar with statistical terminology.  To become an informed consumer of medical information, one must learn a few easy to understand concepts.  This is important so one can interpret study results in journal articles, conference presentations, drug advertisements, and most importantly when conducting one’s own research.  Therefore, healthcare professionals should be familiar with clinical research methods and basic statistical terminology. 

Answer this question: 

In your own words, define and describe three primary ways that statistics are used in medical literature.  

For the music paper you must create 500 to 600 words of written text. You need to select a program on Youtube to watch. As a first step read an article about the type of music or dance you have chosen to watch. So if you pick Salsa for instance search the article for information about the instruments used, the choreography presented, the types of rhythm and sounds that are presented, the kinds of lyrics that are developed. Then pick a Youtube program that presents a major artist or artists doing a performance.  Since this is part of the international education component of the course you may not use American musicians or American based compositions i.e. no Japanese rock and roll for instance. Select a style of music that originated abroad i.e. classical music and composers that worked in Europe, opera created by European artists, Latin American music such as the lambada, the macarena, the salsa, the tango and the list goes on, traditional forms of Asian music such as Japanese music or Chinese music, or forms of African tribal music. As you watch the presentation select two of the songs that are performed. Tell me who created them, what the songs symbolize, what kinds of lyrics and instruments are used, what the songs sound like i.e. rhythm, tempo , pitch etc.  Some of these types of music are closely associated with dance or ballet. So if the music includes elements of either of those, briefly describe their impact on the production.Also briefly describe your aesthetic response to each piece of music. Whatever  you watch  electronically cite the program using MLA style.

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Traditionally, the activities of labor unions have supported the development of gains for the American worker. As labor unions negotiate with management, those gains set a standard for other non-union organizations. The U.S. has enacted a number of laws that protect workers such as the Civil Rights Act, Equal Pay Act, Occupational Safety and Health Act, Americans with Disabilities Act, and the Family and Medical Leave Act. In this assignment, you will explore some of the major US labor laws.

Prepare an 800 word paper that addresses following:

• What is a yellow dog contract as described in the Norris-LaGuardia Act of 1932?
• What was the purpose of the Wagner act of 1935?
• Compared to the Norris-LaGuardia Act of 1932 and the Wagner Act of 1935, what impact did the Taft-Hartley Act of 1947 have on labor unions?
• Do employment laws replace the need for labor unions? Are these acts still relevant in today’s business environment? Why or why not?

I WANT YOU GUYS TO GO TO LINKEDIN LEARNING AND WATCH ALL OF THESE COURSES BELOW AND DOWNLOAD ALL THE EXERCISE FILES AND COMPLETE ALL OF THEM AND SEND THEM IN PDF. I WANT GOOD QUALITY INSTEAD OF QUANTITY.

1.MASTERING SELF MOTIVATION BY SELENA REZVANI. (1 to 4 attachments)

2. DEVELOPING SELF AWARENESS BY GEMMA LEIGH ROBERTS (SELF MANAGEMENT).(5 to 10 attachments)

3.MANAGING TEAM CONFLICT BY HENNA INAM (TEAM MANAGEMENT)(11 to 16 attachments)

DIRECTIONS:

You will write an APA 7th Edition paper, 5-7 double-spaced pages in length, on someone of your choosing who is currently in an executive position or in a leadership role. They should be considered a C-Level (CEO, CIO, CFO, etc.) executive or in a prominent leadership position.  At a minimum this person needs to be responsible for a significant function in an organization and have supervisory responsibility over others.  The interview may be conducted on the phone, virtually, or in person (your methodology or mode of conducting the interview, must be documented in your paper).  This paper must include a minimum of five (5) peer-reviewed, refereed journal articles pertaining to your subject’s ethics. As a guideline, your paper should include:

1. DESCRIBE: A description of the subject’s ethical beliefs and practices. In two pages (approximately) you should address the following: What challenges have they encountered in the workplace that have shaped their views on ethics? How have they addressed those challenges (their ethical reasoning)?
2. ANALYZE: An analysis of the subject’s ethics.  How did he or she evolve their view of ethics?  

What ethical theories are expressed or implied in his or her discussion of ethics.  Examine whether there were inconsistencies, deficiencies, inadequacies in his or her ethical theory. If there were no shortcomings, account for the strength of the subject’s ethical position. What motivated the leaders to act appropriately or inappropriately, in your opinion? This should be approximately two-three pages.

1. SYNTHESIZE and EVALUATE: Do you agree with your subject’s approach to ethics? If not, why not, and if so, then why?  What did you learn from this interview and your research?  About two pages are adequate for this portion.

You are to summarize and analyze the content of the interview, not provide a verbatim transcript of the interview. This is due on Sunday of Week Six, and is worth 300 points. The grading rubric for this paper is provided in Course Information in Blackboard.

Signature Assignment

Executive Interview Rubric

Criteria

Exemplary

Proficient

Needs Improvement

Below Expectations

No credit

Content Accuracy 

80

Provides clear identification of the interviewee’s ethical beliefs and practices. Utilizing the course textbook or journal articles identify two or more ethical theorists or theories to explain the leader’s approach.

73

Provides fairly clear identification of the interviewee’s ethical beliefs and practices. Utilizing the course textbook or journal articles identify two or more ethical theorists or theories to explain the leader’s approach.

67

Provides somewhat clear identification of the interviewee’s ethical beliefs and practices. Utilizing the course textbook or journal articles identify one ethical theorist or theory to explain the leader’s approach.

61

Does not provide a clear identification of the interviewee’s ethical beliefs and practices. Does not utilize the course textbook or any journal articles, and does not identify any ethical theorists or theories to explain the leader’s approach.

0

Assignment, meeting grading criteria, was not submitted.

Critical Analysis 

80

In-depth discussion of three (3) of the following:

• Inadequacies, deficiencies, or inconsistencies in the subject’s ethics
• Strengths of the subject’s ethics
• Presents evidence corroborating your position of the subject ethical behavior

Utilizes the textbook and journal article(s) to state your case.

73

In-depth discussion of two (2) of the following:

• Inadequacies, deficiencies, or inconsistencies in the subject’s ethics
• Strengths of the subject’s ethics
• Presents evidence corroborating your position of the subject ethical behavior

Utilizes the textbook and journal article(s) to state your case.

67

In-depth discussion of one (1) of the following:

• Inadequacies, deficiencies, or inconsistencies in the subject’s ethics
• Strengths of the subject’s ethics
• Presents evidence corroborating your position of the subject ethical behavior

Utilizes the textbook and journal article(s) to state your case.

61

Does not discuss any of the following:

• Inadequacies, deficiencies, or inconsistencies in the subject’s ethics
• Strengths of the subject’s ethics
• Presents evidence corroborating your position of the subject ethical behavior

Does not utilize the textbook and/or journal article(s) to state your case.

0

Assignment, meeting grading criteria, was not submitted.

Application/

Learning 

60

The writer provides a clear and detailed rationale explaining support or opposition to the subject’s ethics.   Identifies a minimum of 3 learnings from the interview.

53

The writer provides a somewhat clear and somewhat detailed rationale explaining support or opposition to the subject’s ethics.   Identifies 2 learnings from the interview.

47

The writer provides an inadequate and minimally detailed rationale explaining support or opposition to the subject’s ethics.   Identifies 1 learning from the interview.

41

The writer does not provide a clear or detailed rationale explaining support or opposition to the subject’s ethics.   Does not identify learnings from the interview.

0

Assignment, meeting grading criteria, was not submitted.

Writing Mechanics and APA 

40

The writer clearly demonstrates an understanding of the assignment while using a style, form and language that is appropriate for a college level paper. The writer properly acknowledges the work of others by consistently utilizing current APA style.

33

The writer demonstrates some understanding of the assignment while using a style, form and language that is appropriate for a college level paper.

The writer properly acknowledges the work of others with some APA flaws.

27

The writer demonstrates minimal understanding of the assignment while using a style, form and language that is appropriate for a college level paper. The writer properly acknowledges the work of others with major APA flaws.

21

The writer uses a style, form, and language that are not college level quality.

The writer does not acknowledge the work of others, and does not utilize APA style.

0

Assignment, meeting grading criteria, was not submitted.

Use of Sources 

40

The writer has used at least 5 scholarly reference sources. Draws from primary sources for discussion.

33

The writer has used at least 5 scholarly reference sources. Draws heavily upon secondary sources for discussion.

27

The writer has used at least 5 scholarly reference sources. Draws heavily upon secondary sources for discussion.

21

The writer has used 4 or fewer scholarly sources of reference.

0

Assignment, meeting grading criteria, was not submitted.

 Select a publicly traded company to research and evaluate its Human Resource (HR) and business strategy, HR department job positions, and ways it markets its company regarding human capital. Some company Websites that provide this information are listed below:

Marriott: http://www.arubamarriottcareers.com/JobDescriptions.html

Allstate: http://www.jigsaw.com/id209321_d40/allstate_insurance_human_resources_business_contacts.xhtml

State Farm: http://www.statefarm.com/about/retirees/news_articles/hr_serv_assist.asp

Ford Motor Company: http://corporate.ford.com/careers/career-paths/human-resources?&ccode=US

Write a two to three (2-3) page paper in which you:

Propose how you would ensure the HR strategy is in alignment with the business strategy.

Describe the HR job positions and the responsibilities listed for that HR department.

Determine which HR job positions you would prefer and explain why.

Analyze how the selected company can establish HRM strategies to improve competitive advantages.

Propose three (3) ways that the company can increase diversity.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Examine the role of human resource management (HRM) in organizations and how it supports the organization’s business strategy.

Evaluate human resource strategies and how these strategies align with business strategies.

Create a competitive advantage in the marketplace.

Formulate HRM strategies and policies to recruit, select, place, and retain the most efficient and effective workforce.

Use technology and information resources to research issues in strategic human resource development.

Write clearly and concisely about strategic human resource development using proper writing mechanics. 

Write a 4-page research paper, titled Pay for Performance Controversial in APA 7 format using the terms, concepts, and theories in the chapters provided on the main points below (they become Level One Headings). 

Choose any U.S. based business entity and answer the 3 points below:

1. Identify how an organization could measure the effectiveness of their pay-for-performance plans (provide examples to support your ideas or concepts).

2. Discuss the disadvantages of using a pay-for-performance plan from an employee’s perspective.

3. Discuss the disadvantages of using a pay-for-performance plan from an employer’s perspective.

Format:

-Double-spaced, 4 pages not counting the title, Abstract, and reference pages

-Title Page: Pay for Performance Controversial

-Abstract

-Introduction 

-The body of the paper addresses the main points of your discussion

-Headings used to organize the body of the paper

-Conclusion 

-Reference page with 5 references and properly cited in the text

Question 1: Labor Unions

Summarize your understanding of union membership today in the US. What is the current status of union membership? Share some statistics and trends. Did you ever belong to a labor union? If you did, do you think union membership benefited you? If you did not, do you think a union would have benefited you? Why or why not?

Use the articles and resources provided to support your ideas.

Question 2: Safety and Security

Discuss some of the common safety and security concerns in today’s workplace. What are some important laws that may help organizations reduce risk? What are some strategies HR managers can develop to mitigate some of these issues? Use the resources provided to support your ideas.  Also, remember to reply to a minimum of two other student posts.