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Instructions

Supporting Lectures:

Review the following lecture:

• Role of the Consultant

Introduction

For this assignment, you will assume the role of an HR generalist. You play an essential and strategic role in supporting organizational productivity, growth, and longevity for your company. It is your role to protect the organization from legal and regulatory issues. At the same time, your job is to support the management and employees equally in line with organizational goals, policies, and procedures.

A manager and his or her employee contacted you separately to complain about one another. The manager is complaining that the employee has an attitude about the manager, the manager’s work, the department where the manager works, and the organization. The manager is concerned about the loss of productivity this employee is costing his or her department, as well as the impact of morale other employees. The employee is complaining that the manager is a dictator, does not care about people, only cares about productivity, and is inflexible. Both complained that the other does not communicate effectively.

Using your skills as a consultant, select some tools at your disposal to approach this problem. Remember, you have no direct power over these employees—you are acting as a consultant.

Tasks

• Explain whether to focus on relationships or on processes and goals of the organization.
• Describe your consultative goals and consultative roles.
• Evaluate the steps you will take to influence the manager and the employee, through indirect control, to remedy the conflict.
• Explain your approach using the techniques of content and personal side of working with people to resolving this conflict.

To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

Submission Details

• Create a 3–5-page Word document.
• Name your file as SU_HRM5090_W1_Project_LastName_FirstName.

Lesson 3

Question 1

0 / 5 points

A successful orientation should achieve which of the following?

Question options:

The new employee should   feel welcome. (Incorrect)

The new employee should understand   the organization in a broad sense.

The new employee should have clear   understanding of what is expected.

All of the above

Question 2

5 / 5 points

In __________, trainees learn by making realistic decisions in simulated situations.

Question options:

improvisation

management games

case studies

action learning

Question 3

5 / 5 points

Performance analysis means __________.

Question options:

verifying that there is a   performance deficiency.

determining whether a deficiency   should be rectified through training or some other means.

conducting a detailed study of the   job to determine what specific skills are required.

only A and B

Question 4

5 / 5 points

The methods used to give new or present employees the skills they need to perform their jobs are called __________.

Question options:

orientation

training

development

appraisal

Question 5

5 / 5 points

On-the-job training can be accomplished through the use of all of the following techniques except __________.

Question options:

coaching

programmed learning

understudy

job rotation

Question 6

5 / 5 points

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.

Question options:

job rotation

understudy

coaching

special assignments

Question 7

5 / 5 points

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.

Question options:

diversity training

on-the-job training

performance improvement programs

management development

Question 8

5 / 5 points

Employee __________ provides new employees with the basic background information required to perform their jobs satisfactorily.

Question options:

recruitment

selection

orientation

development

Question 9

5 / 5 points

__________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

Question options:

Vestibule

Apprenticeship

Cubicle

Job instruction

Question 10

5 / 5 points

In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

Question options:

case study

diagnose and learn

action learning

job rotation

Question 11

5 / 5 points

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Question options:

job instruction training

understudy training

programmed learning

apprenticeship training

Question 12

5 / 5 points

__________ is a special approach to organizational change in which the employees diagnose, formulate, and implement the change that’s required.

Question options:

Managerial development

Action research

Succession planning

Organizational development

Question 13

5 / 5 points

__________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

Question options:

Socialization

Training

Development

Orientation

Question 14

5 / 5 points

What percentage of learning on the job comes from informal learning?

Question options:

80

75

90

45

Question 15

5 / 5 points

Which of the following characterizes training today?

Question options:

Training is increasingly more   strategic.

Training is more prevalent in the   higher levels of an organization.

Training is developing a great   reputation for getting results.

Training is being evaluated   extensively.

Question 16

5 / 5 points

The first step in creating a training program is to __________.

Question options:

assess the program’s successes or   failures

design the program content

analyze employees’ training needs

train the targeted group of   employees

Question 17

5 / 5 points

Who performs the initial orientation?

Question options:

an HR specialist

the supervisor

neither A nor B

both A and B

Question 18

5 / 5 points

__________ is a section of an employer’s website that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

Question options:

Videospace

A learning portal

A training portal

none of the above

Question 19

5 / 5 points

The __________ process includes improving the firm’s future performance and making sense of terms of the firm’s strategy and goals.

Question options:

management development

management skills inventory

action planning

performance support

Question 20

5 / 5 points

__________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.

Question options:

Developmental solutions

Improvisation

Spontaneity

Quick time

When an employment offer is being presented, what are the key things you look for in accepting the position? 

Your journal entry must be at least 200 words in length.

 
Select one of the following case studies (located in your textbook):
Then complete the following: 

• Add your opinion about the choices and decisions being made – if this was your company would you make this choice? 
• What would you do differently?   

CASE 7-1 DOING CRUNCHES AT NESTLE: CONTINUOUS IMPROVEMENT OF HUMAN ASSETS 
CASE 7-2 GOOGLE SEARCH: BUILDING THE PROGRAM THAT WRITES THE CODE TO FIND FEMALE TALENT 

You are strongly encouraged to make your initial post by Wednesday of each week so that you have plenty of time to respond to your classmates.  

For this assignment, complete the following:

• Describe  how strategy and strategic choices impact the transformation process. 
• Provide  positive and negative examples. 

Identifying Social Change Issues

Consider your own community and describe a social change that demands the development of new policy. (This example should be different from the social change issue you have chosen for this unit’s assignment.)

Discuss the following:

• Explain what you believe to be the most suitable method for identifying this social issue.
• State the policy that you would propose to be enacted.
• Identify the specific agency, government, business, non-profit, or combination of these that should implement your proposed policy.
• Describe what you think is the most likely outcome of your social change policy proposal. Who will benefit and who will not benefit?

HA3010 – Introduction to US Healthcare Delivery

 Topic 08 Assignment: Final Paper Preparation

 For this assignment, submit the research paper PREPARATION. 

Over the next three weeks, you will be writing a paper over the topic of your choice regarding health care cost-cutting and cost-effectiveness of providing care. This broad “umbrella topic” provides you with a lot of topics such as diagnosis-related groups (DRGs), HMOs, PPOs, movement to ambulatory care, managed care, generic drug use, etc…

Here are examples of the top topics that students have chosen in the past:

1. Medicare, Medicaid, and their cost-effectiveness and cost savings

2. PPO vs. HMO’s and their cost-effectiveness and cost savings

3. Generic drugs vs. name-brand drugs and their cost-effectiveness and cost savings

4. Compare different long term services and their cost-effectiveness and cost savings (just like you discussed in week 7)

5. Any other topic you would like….just get it approved by me this week in your paper prep submission

The paper is due the last day of class. This paper must:

be at least 3 pages (double-spaced) not including cover page or references

include at least 3 references 

Do not plagiarize; this error is best avoided by properly paraphrasing authors’ works and giving credit to the author.

For this assignment, submit your paper topic for instructor approval. In addition, provide to your instructor citations for at least 3  articles you will use in your paper, and also submit a brief summary of each article.

You should start your research on the NAU Online Library’s Allied Health Subject Guide. For information on using the library, see “Using the Library and Our Databases.”

Discussion Questions:

1. Which of the many views of the data that Romeo provided shows the most promise to help answer the question of why the patient experience scores have slipped?

2. What do you think of Kat Vasilova’s approach to data analysis?

3. Discuss the connection Sylvia Sosa found between the mysterious Spanish calls and the patient experience scores.

4. There is a difference between correlation and causation, as represented by Sylvia Sosa’s incredulity that the automated calls were to blame. Discuss how data analysis helps us move beyond correlation and into causation.

5. Discuss how the degree of cultural competency of an organization can affect patients’ satisfaction.

Realtor and about this