All posts by : chebby

Why do you think cybersecurity governance is important?

Think about the crisis in 2008; if banks did not have any regulation do you think that would have been a problem from a cybersecurity perspective? Would there have been further loss?

Throughout this week, you will learn how to respond  appropriately and in a positive manner verbally, non-verbally and  through listening attentively to increase the likelihood of meeting  customer satisfaction and increase customer loyalty. This is important  to an organization to expedite the service experience of customers  (internal and external).

Before you begin, be sure to review the following resources:

• Communication Breakdowns in Customer Service 
• The Important Things Customers do not Say
• Taking Time to Listen to the Customer

Discussion Topic

Communication Breakdowns in Customer Service 

Video Synopsis: A distracted restaurant server encounters challenges while interacting with an external customer. 

Characters: Jane (server); Brian (supervisor); Mrs. Marks (external customer); Fellow employee.

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.

Discussion Questions

1. From a customer service perspective what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

The Important Things Customers do not Say 

Video Synopsis: A distracted office worker loses customer focus when dealing with an external customer.

Characters: Joe (office worker); Mrs. Vogel (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Joe do well when dealing with Mrs. Vogel? 
2. From a customer service perspective, what could Joe have done differently when dealing with Mrs. Vogel?

Taking Time to Listen to the Customer

Video Synopsis: A food service professional interacts with a customer in a noisy restaurant. 

Characters: Jane (server); Mrs. Marks (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

there are several benefits as well as challenges associated with the use of Big Data Analytics in the e-Healthcare industry. Pick one of the four concepts below and then identify the benefits and challenges associated with that concept. Do not simply list the benefits and challenges but detail them in a substantive, thorough post as it relates to that concept in the e-healthcare industry.

• Data Gathering
• Storage and Integration
• Data Analysis
• Knowledge Discovery and Information Interpretation

1. Explain the relationship among data mining, text mining,and sentiment analysis.

2. In your own words, define text mining, and discuss its most popular applications.

3. What does it mean to induce structure into text-based data? Discuss the alternative ways of inducing structure into them.

4. What is the role of NLP in text mining? Discuss the capabilities and limitations of NLP in the context of text mining. ?

5. Go to teradatauniversitynetwork.com and find the case study named “eBay Analytics.” Read the case carefully and extend your understanding of it by searching the Internet

for additional information, and answer the case questions.

6. Go to kdnuggets.com. Explore the sections on applications as well as software. Find the names of at least three additional packages for data mining and text mining.

be sure to include an APA cover page and include at least two APA formatted references (and APA in-text citations)  with a minimum of 1 page.

I have attached a file for the assignment instruction.

How did this historic landmark case affect the scientific field of computer forensics, and the required expert testimony of forensic professionals? Your paper should assess the problem that prompted the lawsuit and draw on key points from your research to justify your views.

The complete essay should be no less than 3 double-spaced pages, conforming to APA style guidelines. Be sure to reference at least three sources outside of the course book. Ensure that the paper has a complete introduction, main body, conclusion, and reference page.

Assignment Requirements:

1. Include a title page.
2. Font size 10 or 12.
3. At least 3-5 full double-spaced pages in length, not counting the title page or reference page.
4. Includes a highly developed viewpoint, purpose and exceptional content.
5. Demonstrates superior organization, is well ordered, logical and unified.
6. Free of grammar and spelling errors.
7. No evidence of plagiarism.

Currently Unavailable to complete

Dates are:  

01/05/2021-

01/30/2021 

 Pick a topic below and post your reply. Your response should be at least 500 words and appropriately cites your resources. 

Topics:

• What jobs have been eliminated due to technology? What jobs have been created?
• Do automated systems mean fewer jobs for high-skilled workers?
• Would you want to telecommute? Why or why not? Is it a viable solution for all employers?
• Is hacking that does no direct damage a victimless crime? Give an example to support your case

Imagine a Clustering problem where the educational researchers would like to find clusters of students (group of students) who have similar correlation patterns when it comes to correlation of their GPA vs Income of their parents. And you are hired as the Data Scientist to do this job. 

What kind of Objective Function would you design?

Why?

Please use your own reasoning and explain in details.

Security assessment vs Security audit, explain briefly the differences and similarity.

This assignment should include at least two references.