All posts by : chebby

Discuss in 500 words your opinion whether Edward Snowden is a hero or a criminal.  Include at least one quote enclosed in quotation marks and cited in-line.

Throughout this week, you will learn how to respond  appropriately and in a positive manner verbally, non-verbally and  through listening attentively to increase the likelihood of meeting  customer satisfaction and increase customer loyalty. This is important  to an organization to expedite the service experience of customers  (internal and external).

Before you begin, be sure to review the following resources:

• Communication Breakdowns in Customer Service 
• The Important Things Customers do not Say
• Taking Time to Listen to the Customer

Discussion Topic

Communication Breakdowns in Customer Service 

Video Synopsis: A distracted restaurant server encounters challenges while interacting with an external customer. 

Characters: Jane (server); Brian (supervisor); Mrs. Marks (external customer); Fellow employee.

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.

Discussion Questions

1. From a customer service perspective what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

The Important Things Customers do not Say 

Video Synopsis: A distracted office worker loses customer focus when dealing with an external customer.

Characters: Joe (office worker); Mrs. Vogel (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Joe do well when dealing with Mrs. Vogel? 
2. From a customer service perspective, what could Joe have done differently when dealing with Mrs. Vogel?

Taking Time to Listen to the Customer

Video Synopsis: A food service professional interacts with a customer in a noisy restaurant. 

Characters: Jane (server); Mrs. Marks (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

Topic:  Discuss the challenges that incident handlers face in identifying incidents when resources have been moved to a cloud environment.   

Follow up your discussion with a recent article discussing a company who has begun utilizing a cloud environment and what challenges they may face.  Make sure to cite the article.

DDL  11/12

the first is 1-2 pages with pics

the second is 4-6 pages with pics

references more than 15

 Content: Proposed a [new] idea about cloud computing field, and designed experiments for verification 

Customers use mobile devices for a wide range of shopping and commercial activities. Mobile devices are becoming an attractive way to pay for products or conduct banking. Select an organization with which you regularly do business, but not one you have used in a previous discussion. Do not repeat an example that has been posted by another student.

Describe the benefits this organization provides through its mobile computing options.

• What risks most concern you in using this app?
• How would you mitigate these risks?

I need a computer science expert to help me do the dissertation 

Follow the steps and instructions given in the IST 634 Assignment file

Discuss, in your own words using 500 words or more, how business process as a service (BPaaS) reduces risk for commercial enterprises. 

Computer Networking and Machine Learning