Discuss some of the protected characteristics covered by equal employment opportunity laws and why they are important in today’s employment setting.

Your discussion is to be submitted in 12-point Times New Roman font using APA format.  You must have a minimum of two sources to support your answer. You must also have a minimum of two intext citation of your sources. This is very important.

Students are required to post their primary response (350 word minimum) by Friday midnight. Students will respond to 1 other posting (150 words minimum each) by Friday midnight..

CASE 6: THE REGENCY GRAND HOTEL 

By Elizabeth Ho, Gucci Group, under the Supervision of Steven L. McShane, Curtin University (Australia) and University of Victoria (Canada) 

The Regency Grand Hotel is a five-star hotel in Bangkok, Thailand. The hotel was established 15 years ago by a local consortium of investors and has been operated by a Thai general manager throughout this time. The hotel is one of Bangkok’s most prestigious hotels and its 700 employees enjoyed the prestige associated with the hotel. The hotel provides good welfare benefits, above market rate salary, and job security. In addition, a good year-end bonus amounting to 4 months’ salary was rewarded to employees regardless of the hotel’s overall performance during the year. Recently, the Regency was sold to a large American hotel chain that was very keen to expand its operations into Thailand. When the acquisition was announced, the General Manager decided to take early retirement when the hotel changed ownership. The American hotel chain kept all of the Regency employees, although a few were transferred to other positions. 

John Becker, an American with 10 years of management experience with the hotel chain, was appointed as the new General Manager of Regency Palace Hotel. Becker was selected as the new General Manager because of his previous successes in integrating newly acquired hotels in the United States. In most of the previous acquisitions, Becker took over operations with poor profitability and low morale. Becker is a strong believer in empowerment. He expects employees to go beyond guidelines/standards to consider guest needs on a case-to-case basis. That is, employees must be guest-oriented at all times so as to provide excellent customer service. From his U.S. experience, Becker has found that empowerment increases employee motivation, performance, and job satisfaction, all of which contribute to the hotel’s profitability and customer service ratings. Soon after becoming General Manager in Regency Palace, Becker introduced the practice of empowerment so as to replicate the successes he had achieved back home. 

The Regency Grand hotel has been very profitable since it opened 15 years ago. The employees have always worked according to management’s instructions. Their responsibility was to ensure that the instructions from their managers were carried out diligently and conscientiously. Innovation and creativity were discouraged under the previous management. Indeed, employees were punished for their mistakes and discouraged from trying out ideas that had not been approved by management. As a result, employees were afraid to be innovative and to take risks. Becker met with Regency’s managers and department heads to explain that empowerment would be introduced in the hotel. He told them that employees must be empowered with decision-making authority so that they can use their initiative, creativity, and judgment to satisfy guest needs or handle problems effectively and efficiently. However, he stressed that the more complex issues and decisions were to be referred to superiors, who were to coach and assist rather than provide direct orders. Furthermore, Becker stressed that mistakes were allowed but there was no justification for making the same mistake more than twice. He advised his managers and department heads not to discuss with him minor issues/problems and not to consult minor decisions with him. Nevertheless, he told them that they are to discuss important/major issues and decisions with him. He concluded the meeting by asking for feedback. 

Several managers and department heads told him that they liked the idea and would support it, while others simply nodded their heads. Becker was pleased with the response, and was eager to have his plan implemented. In the past, the Regency had emphasized administrative control, resulting in many bureaucratic procedures throughout the organization. For example, the front counter employees needed to seek approval from their manager before they could upgrade guests to another category of room. The front counter manager would then have to write and submit a report to the General Manager justifying the upgrade. Soon after his meeting with managers, Becker reduced the number of bureaucratic rules at the Regency and allocated more decision-making authority to front-line employees. This action upset those who previously had decision-making power over these issues. As a result, several of these employees left the hotel. Becker also began spending a large portion of his time observing and interacting with the employees at the front desk, lobby, restaurants, and various departments. This direct interaction with Becker helped many employees to understand what he wanted and expected of them. 

However, the employees had much difficulty trying to distinguish between a major and minor issue/decision. More often than not, supervisors would reverse employee decisions by stating that they were major issues requiring management approval. Employees who displayed initiative and made good decisions in satisfying the needs of the guests rarely received any positive feedback from their supervisors. Eventually, most of these employees lost confidence in making decisions, and reverted to relying on their superiors for decision making. Not long after the implementation of the practice of empowerment, Becker realized that his subordinates were consulting him more frequently than before. Most of them came to him with minor issues and consulted with him on minor decisions. He had to spend most of his time attending to his subordinates. Soon Becker began to feel highly frustrated and exhausted, and very often would tell his secretary that “unless the hotel is on fire, don’t let anyone disturb me.” Becker thought that the practice of empowerment would benefit the overall performance of the hotel. 

However, contrary to his expectation, the business and overall performance of the hotel began to deteriorate. There had been an increasing number of guest complaints. In the past, the hotel had minimal guest complaints. Now a significant number of formal written complaints were turned in every month. Many other guests voiced their dissatisfaction verbally to hotel employees. The number of mistakes made by employees had been on the increase. Becker was very upset when he realized that two of the local newspapers and an overseas newspaper had published negative feedback on the hotel in terms of service standards. He was most distressed when an international travel magazine had voted the hotel as “one of Asia’s nightmare hotels.” The stress levels of the employees were continuously mounting since the introduction of the practice of empowerment. Absenteeism due to illness was increasing at an alarming rate. In addition, the employee turnover rate had reached an all-time high. The good working relationships that were established under the old management had been severely strained. The employees were no longer united and supportive of each other. They were quick to point fingers or backstab one another when mistakes were made and when problems occurred. Note: This case is based on true events, but the industry and names have been changed. 

1) Assignment: Read the Case Study 6: The Regency Grand Hotel, Selected Cases of the textbook.  Answer, discuss, and examine the following questions: 

1. What is your diagnosis of the situation in the company and the accounting department? Use 4 theories from chapters 5-7 in the textbook to diagnose the situation.

2. How would you go about helping Becker determine if empowerment is a good fit for the Regency Grand Hotel?

3. What might a new decision-making process look like at the Regency? How would you expect it to benefit the overall performance of the hotel?

4. How should the Regency transition to self-managed teams if it chooses to go in that direction? 

Case Study assignment will be 4 pages in length (exclusive of title page, reference page, etc.) and include two levels of headings. Required questions should serve as headings. Each paper will contain a minimum of four scholarly sources, one reference may be the textbook. 

-12-point Font; New Times Roman; Double Spaced; 1” Margins

-APA Format with regard to citations; Reference page required. APA Running Head or Abstract are not required. 

-Development of Main Points – Quality of Writing 

Dissertation proposal haa been done. I’ll send you the company profile. Rest plz complete it. I won’t be able to share any sample. You have to create it simply.

Part 1: Leadership Reflection Essay

Assume you have been promoted within your company (or your dream company) to a top management position. In preparation for your new position, reflect on your leadership point of view and describe your leadership values. Share how your leadership approach will develop your employees to create a high performing organization (or improve it).

In a 1,000-word reflection essay, considering your leadership view, evaluate the following:

• Identify key people and events that have shaped and influenced your leadership point of view.
• Describe your leadership values.
• Share your expectations for your self and others.
• Articulate how companies can do the same to develop their employees to create high-performing organizations.
• Articulate how your personal talent development strategy (personally) and how you can become an effective leader and develop others to succeed. 

Part 2: Memo/Email

As a new top manager in your company (or your dream company), write a memo or email to your direct reports to share your expectations of yourself and others. Review “Chapter 7: Writing Emails, Letters, and Memos” from Business Writing for Everyone for assistance on formatting your memo or email. 

Review the role and importance of standards for health information systems. Write a discussion posting about the policy safeguards and/or guidelines that all hospitals need to adopt to enforce the security of health information systems.

Discussion Assignment Expectations

Support discussion ideas with peer-reviewed material garnered from at least 1 scholarly article.

When applicable, provide references and citations in APA formatting style.

Furness and Gilligan (2010) stated, “There is a growing body of literature written predominantly for health professionals and more recently for social workers about the importance of developing and incorporating cultural and spiritual sensitivity and awareness in their work with others” (p. 2187). Spirituality, which may or may not include involvement with an established religion, contributes to human diversity and influences human behavior. An individual’s spirituality may be an important factor in his or her social environment. As a social worker, your awareness of a client’s spirituality may help increase your understanding of the client and his or her needs.

Sensitivity to and respect for your client’s spiritual dimension reflects your appreciation of diversity. As you consider the potential impact of your clients’ spirituality on their perspectives and behavior, you must also consider how your spirituality might influence your interactions with a client.

For this Discussion, you consider the impact of spirituality on your interactions with clients.

Post a Discussion in which you explain how considerations about clients’ worldviews, including their spirituality or religious convictions, might affect your interactions with them. Provide at least two specific examples. In addition, explain one way your own spirituality or religious convictions might support your work with a client, and one barrier it might present. Finally, share one strategy for applying an awareness of spirituality to social work practice in general.

There are three goals of the Thought Paper assignment enabled in two written parts (Part A and Part B). 

Goal One

The first goal is to enable you to think over pressing issues in employee compensation and benefits to help you determine your position on the issue. A sample issue: Should companies abandon the use of compensation surveys?

In your paper, you will take a position on the issue (e.g., I believe that companies should not abandon the use of compensation surveys because…), and provide a rationale for your position, calling on outside sources to help substantiate it. Your position stated before the word because is Part A of the written paper.

Goal Two

The second goal is to find your voice as an aspiring professional. Your opinion should be informed by an analysis of credible sources and experiences to earn respect in your profession, and your opinion and analysis is the information that follows the word because in Part A. This section is Part B of the written paper.

Goal Three

The third goal is to provide an opportunity for you to express information clearly and concisely in written form. This is a general goal.

Your Role

In preparing this assignment, assume the role of a compensation professional who is briefing HR colleagues on a timely employee compensation topic. In the example, you would provide a rationale for each point that you raise after the word because.

Base your paper on two or three articles from HR-practitioner publications (e.g., HRMagazine, published by the Society for Human Resource Management), business periodicals (e.g., Forbes), major newspapers (e.g., New York Times, The Wall Street Journal), or other news outlets (e.g., cnn.com). Please cite your sources in the text using a consistent style and list each source as a reference on the last page of your assignment. There should be sufficient information to enable me to obtain the item (that is, author name, source such as a website, year if it is a book or journal, and the pages numbers if it is a book or journal). And formulate a rationale for your position based on your chosen sources and professional experience.

Assignment Grading

You will receive credit for this assignment (20 to 30 points based on the quality of your answer) if you satisfy Parts A and B. Stating your position (Part A) without providing any coherent rationale based on your thoughts and outside sources (Part B) earns you 3 points—10% of the total points. Stating your position (Part A) and providing a rationale that does not include your own thoughts or information from relevant sources to substantiate it (Part B) earns you 15 points—50% of the total points.  Please spell- and grammar check your work. Having more than two errors will lead to a reduction of 1 point per error (that is, 1 point for the 3rd error, 1 point for the 4th error, and so forth).

Thought Paper 1 (Due September 13, 11:59 pm, Central Time)

Your Topic for This Assignment

The U.S. federal government should mandate regular increases (either set by time such as yearly or by an objective index such as the cost-of-living index) to the federal minimum wage rather than states and cities.

Your Task

Indicate whether the U.S. federal government should mandate regular increases to the federal minimum rather than states and cities. This is Part A.

Provide a rationale for your position. This is Part B.

Please limit your write-up to 250 to 300 words (excluding references).

Prepare your paper as a Microsoft Word file and upload to Turnitin.

Topic: Environmental Consequences

Many companies are considering reducing negative environmental impacts of conducting business. Some firms have changed manufacturing processes and or the materials that go into them to be more environmentally friendly.   

• When creating and enacting product      strategies, what environmental issues must marketers address?
• Provide at least one specific example using      the Purdue Global Library or Internet.
• Do some research on Interface Global Inc.      and discuss how you think this company has benefitted in its marketing      from becoming more sustainable environmentally. Can they substantiate      their claims? Explain.

 Due Week 8 and worth 200 points

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six to seven (6-7) pages paper in which you:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Justify why you selected the training method that you did.

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.
Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Design job and task analyses that align with the overall HRM strategy.
Design training and development systems to improve employee performance.
Use technology and information resources to research issues in strategic human resource development.
Write clearly and concisely about strategic human resource development using proper writing mechanics. 

Purpose of Assignment 

The purpose of this assignment is to provide students with an opportunity to reflect on their personal leadership styles at the beginning of the class, as a basis for class learning. 

Assignment Steps 

Resources: Mastering Leadership Self-Assessment

Take the Mastering Leadership Self-Assessment. 

Create a 1,400-word analysis based on the assessment, text, video, and any other information you wish including: 

• Explain how you view      your strengths and weaknesses, along with a development plan to address      both.
• Be specific, and explain      your rationale based on the text and video, with cited evidence. 

You will use this assignment as a reference for the assignments in Weeks 2-6. You will be required to take the Mastering Leadership Self-Assessment listed in the Resources.