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HA3110D – Quality Improvement and Risk Management

LP03.1 ASSIGNMENT: Interview Report

In LP02, you found a person to interview about their experience with quality improvement and scheduled an interview with them. This week, submit your interview report.

Directions

Ask your interview subject the following questions:

Define the change process or outcome you improved.

What data did you collect,, and how was it reported?

How did you know the change was an improvement?

What quality tools did you use?

Did you pilot test or segment the change processes?

What changes, if any, did you make once evaluation was complete?

How do you assure the improvement will be sustained?

In a Word document, create an interview report to submit to the drop box.

What to include in your report:

a.The name and title of the person you interviewed. Why did you choose them?

b.When and where the interview took place.

c.The required questions and the interviewee’s response.

d.Summarize the personal reflections and conclusions that you gained from this activity.

e.How might you use this knowledge in your own professional role?

Assessment 1

• In writing, apply a decision-making model of your choosing to a complex purchasing decision that you have made in the past.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria

• Competency 1: Assess the role that customers assume to acquire, consume, and dispose of products and services. o Describe how the decision process influenced consumer behavior.• Competency 2: Analyze consumer behavior. o Analyze consumer behavior within a complex purchasing decision.• Competency 3: Assess the managerial application of customer behavior concepts. o Assess the managerial application of customer behavior concepts

Questions to Consider 

To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of the business community.

• We are all consumers. On a daily basis, we find ways to obtain, consume, and dispose of products. Think of an example of what you have done as a consumer in your own life. How did you participate in obtaining, consuming, and disposing of a product? What was interesting, unique, or creative about the product? Why did you obtain the product by a certain method as opposed to a different method? Was the product used, or consumed, in the way the seller intended?• Select a well-known organization that you believe uses the idea of consumer orientation. What are two ways that the organization displays consumer orientation? Assess the success of the organization in its use of consumer behavior concepts. What would, and does, influence customer behavior as it relates to this organization, its business, and its consumer orientation?• The government, from the national level to the local level, plays an important role in how products are acquired, consumed, and disposed of. Think about the policies of the government on the acquiring, consuming, and disposing of products. Select an aspect of your local community that you believe that the government, whether local or national, should act upon, or does act upon, in acquiring, consuming, or disposing of a product. What is the consumer’s role in this aspect as it relates to acquiring, consuming, or disposing of the product? Does the government have any control or role in this aspect currently? Should the government take a more active role or a less active role in this aspect?• Although consumers can often identify their own processes for buying particular products, the purchasing habits of other people can sometimes seem mysterious. Consider whether you think most purchasing is done through a process, like a structured consumer decision-making process, or through gut decisions.• For many consumers, there comes a time when they become dedicated to a particular brand or service. Some have described this as moving from a customer to a friend, and finally to a fan. Review the presentation Customers, Friends, and Fans, linked in the Resources, which addresses these categories. Then, consider these categories, the conversion through the categories, and the companies with which you interact as a customer, and respond to the following: o Describe your experience with three different enterprises. Pick one enterprise for which you would consider yourself a customer, one enterprise for which you would be a friend, and one of which you could call yourself a fan.o Why would you consider yourself a customer, friend, or fan of each enterprise? What has the company done to put you into the category you chose?

Assessment Instructions 

• As consumers, we all undergo a decision-making process when considering which products to purchase and use. Choose a complex purchasing decision of which you have been a part in your personal life or in your job. Using a decision-making model of your own choosing and your chosen complex purchasing decision, complete the following:• Define your chosen decision-making model.• Describe, in detail, how you experienced each step in this consumer decision-making model as it applies to your complex purchasing decision.• For clarity, describe each step in a separate paragraph.

Use proper APA style and formatting. The content of your assessment should determine its length.

Consumer Decision-Making Model Scoring Guide

Consumer Decision-Making Model Scoring Guide Grading Rubric

Criteria 

Non-performance 

Basic 

Proficient 

Distinguished 

Analyze consumer behavior within a complex purchasing decision.

Does not identify consumer behavior within a complex purchasing decision. 

Identifies but does not analyze consumer behavior within a complex purchasing decision. 

Analyzes consumer behavior within a complex purchasing decision. 

Analyzes consumer behavior within a complex purchasing decision and can distinguish the phases of the consumer’s decision-making process. 

Apply a consumer decision-making model to the purchasing decision.

Does not apply a consumer decision-making model to the purchasing decision. 

Discusses a consumer decision-making model relevant to purchasing decisions. 

Applies a consumer decision-making model to the purchasing decision. 

Applies a consumer decision-making model to the purchasing decision and contrasts the decision with other consumers’ decisions. 

Describe how the decision process influenced consumer behavior.

Does not identify how the decision process influenced consumer behavior. 

Identifies but does not describe how the decision process influenced consumer behavior. 

Describes how the decision process influenced consumer behavior.

6*

For this Capstone assignment, you will create an organizational plan to engage employees in a technological organizational change effort regardless of impact type.

Develop a well-written paper that addresses the following:

• Analyze 2 technological influences that are impacting an organization/industry of your choice.
• Create 5 strategies to implement the needed changes to technology that will help increase productivity in the organization.
• Explain how these changes will increase employees’ motivation and performance.
• Create an evaluation process for reviewing the effectiveness of the implementation.

Your paper should meet the following requirements:

• Be 5 pages in length
• Include at least two different scholarly sources not utilized previously
• Be formatted according to the CSU Global Writing Center (Links to an external site.). (Links to an external site.)

Question 1:

From your readings in Chapter 11, please review the Case Study on Zappos: Taking Steps towards Maximizing Stakeholder Satisfaction. After your review of the video case study, please post a summary on your thoughts about the case study. Please correlate your thoughts to the readings from the chapter and one peer-reviewed article from the GU library. 

Please provide 1-2 examples to support your viewpoints that other learners will be able to assess and debate within our weekly discussion forum. 

Question 2:

From your readings in Chapter 12, please review the Case Study on Lululemon: Turning Lemons into Lemonade. After your review of the video case study, please post a summary on your thoughts about the case study. Please correlate your thoughts to the readings from the chapter and one your personal ethics assessment results. You are encouraged to share some specific examples of your assessment results to support your opinion. However, if you would like to keep your results private, you can speak to your results in general terms. 

Please provide 1-2 examples to support your viewpoints that other learners will be able to assess and debate within our weekly discussion forum.

1. Describe the recruitment process and the selection process your organization uses.
2. Indicate the internal and external recruiting sources they use and how effective you consider them.
3. Discuss which challenges affect the organization’s ability to recruit qualified employees.
4. Present recommendations to improve the recruitment and selection processes (one per process) of your organization.

Requirements: APA 7th format, 6 and a half pages include abstract page and reference page, the references have to be scholarly journals and articles, at least 10 references.

Prepare a ppt presentation with 12-15 slides as if you were a leadership instructor. I need to document what the approach or theory is based on, how it is different than the others, and when it is best used. Consider the strengths and weaknesses of each one. Give examples of when each theory would work best. Consider different positions like a construction plant manager or a school principal or a nurse and explain what approach would work best for the different positions? The ppt needs to incorporate the five approaches to leadership (Trait, Skills, Behavioral,  Situational, and Path-goal) and explain when to use them.  Bullets on most slides, each page should include a note section with at least 150 words in addition to the slide. Cite work, quotes should be properly cited. No excessive quotes use own words.  

Format:

Introductory Slide – Include a short introduction of your agenda/topics.

Length – 12 – 15 slides the citation page. Make sure you have at least 150 words in the note section of each page.  Do not include any quotes in your notes.  

Reference Page – Include at least two sources

 Create an academic plan of study that will explain and support your intention to earn a Bachelor of Arts in General Studies degree. Begin by forming an achievable goal statement. Then, discuss your prior experiences and planned academic learning and how you can use your achieved knowledge and skills to direct your educational and professional goals. Finally, build a case for your plan of study by articulating its value to you moving forward. Remember that this is a formal, professional document that must be formatted and presented in a manner appropriate for academic and professional audiences.  

2)  The BA.GST degree is a tremendous asset to your professional goals. The key will be persuading people to see the value of this degree. Now that you have started thinking about your personal brand, how are you going to pitch yourself to your potential employers? What is your thirty-second elevator speech?

Consider the following in your response:

• What makes this degree so important to your goals and how does it make you stand out from others?
• How will this degree reflect the skills that employers today are looking for in college graduates?
• In what ways have you effectively communicated this so far in your LinkedIn profile?

Select one of the following case studies (located in your textbook):

• Case 7-1: Doing Crunches at Nestle: Continuous Improvement of Human Assets.
• Case 7-2: Google Search: Building the Program That Writes the Code to Find Female Talent.

Then complete the following:

• Add your opinion about the choices and decisions being made—if this was your company, would you make this choice?
• What would you do differently?

Download the Week 2 Field Analysis Assignment (Links to an external site.). Complete the field analysis, which will assist you in understanding the key parties and their roles in negotiations.

Remember to submit your assignment for grading when finished.