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PLEASE… follow  all instructions possible and work with the rubric especially

Case Study 3: Stepping Forward in Stakeholder Satisfaction

Due Week 9 and worth 200 points

Read the “Zappos: Stepping Forward in Stakeholder Satisfaction” case, located on page 475 of the textbook. 

Write a four to six (4-6) page paper in which you:

1. Analyze the manner in which Zappos’ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
2. Determine the major impacts that Zappos’ leadership and ethical practices philosophy have had on its stakeholders.
3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos’ leadership should take in order to address these ethical challenges.
4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness.  Determine the manner in which the core values support the stakeholder’s perspective.
5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos’ management. Provide a rationale for your response.
6. Go to https://research.strayer.edu to locate at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

• Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

The specific course learning outcomes associated with this assignment are:

• Examine ethical issues and dilemmas in business.
• Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.
• Examine the significant issues of an ethical controversy in business to moral philosophy and values.
• Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.
• Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Read the case, “Tesla Motors: Disrupting the Auto Industry” on page 576-588 use the case analysis format provided below to address to identify the problems and provide several suggested solutions that the Tesla Motors executive team can review for possible implementation.
 

Be sure to identify “identify 2 to 3 problems” and “develop 2 to 3 possible solutions to the problems identified”, and use this as the focus for making your case in the case format. Note: The case questions provided at the end of each case can be used as an insight to what the problems might be; so be sure to investigate the case carefully.

*** Required reading attached (Tesla Motors: Disrupting the Auto Industry)

Case Format
 

I. Write the Executive Summary

• One to two paragraphs in length
• On cover page of the report
• Briefly identify the major problems facing the manager/key person
• Summarize the recommended plan of action and include a brief justification of the recommended plan

II. Statement of the Problem

• State the problems facing the manager/key person
• Identify and link the symptoms and root causes of the problems
• Differentiate short term from long term problems
• Conclude with the decision facing the manager/key person

III. Causes of the Problem 

• Provide a detailed analysis of the problems; identify in the Statement of the Problem
• In the analysis, apply theories and models from the text and/or readings
• Support conclusions and /or assumptions with specific references to the case and/or the readings

IV. Decision Criteria and Alternative Solutions

• Identify criteria against which you evaluate alternative solutions (i.e. time for implementation, tangible costs, acceptability to management)
• Include two or three possible alternative solutions
• Evaluate the pros and cons of each alternative against the criteria listed
• Suggest additional pros/cons if appropriate

V. Recommended Solution, Implementation and Justification

• Identify who, what, when, and how in your recommended plan of action
• Solution and implementation should address the problems and causes identified in the previous section
• The recommended plan should include a contingency plan(s) to back up the ‘ideal’ course of action
• Using models and theories, identify why you chose the recommended plan of action – why it’s the best and why it would work

VI. External Sourcing

• 2 to 3 external sources (in addition to your textbook) should be referenced to back up your recommendations or to identify issues. This information would be ideally sourced in current journals, magazines and newspapers and should reflect current management thought or practice with respect to the issues Identify.

The below must be met for your paper to be accepted and graded:

• Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.
• Use font size 12 and 1” margins.
• Include cover page and reference page.
• At least 80% of your paper must be original content/writing.
• No more than 20% of your content/information may come from references.
• Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
• Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing. 

In addition to the protections afforded employees by Title VII of the Civil Rights Act, most states have statutes that prohibit discrimination in employment, housing, etc.

• Research your state’s statutes and provide the name of      the applicable anti-discrimination (or “human rights”) statute, the agency      responsible for enforcing its provisions, and what types of discrimination      are covered by the statute.

You have recently been promoted to Health Services Manager at Three Mountains Regional Hospital, a small hospital located in a mid-size city in the Midwest. Three Mountains is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.

Three Mountains was recently in the news after employee emails were published in which patients were discussed in very negative terms, although patient names were not used. The employees that sent these emails were fired. The CEO and the Board of Directors has tasked you with developing an intake packet for new patients that will reestablish patient trust in the facility, employees, and staff. The patient packet will address new patient concerns by including information about HIPAA, informed consent, a confidential health history report, and a living will. The new packet will also include the values of the organization and a code of ethics.

Your intake packet will start with the Hospital’s Code of Ethics that includes at least 10 ethical points. The code of ethics should include (at a minimum):

• Patient relations
• Physician activities
• Billing for services
• Political activities
• Conflict of interest
• Communication, including social media
• Privacy

The Code of Ethics should be submitted in bullet format in a Word document with an introduction. APA formatting for the ethical points and proper grammar is required.

Upon completion of your code of ethics, please prepare a PowerPoint presentation (or other shareable Webware/software you prefer) with narration in which you explain each ethical point and its relevance in the healthcare industry with examples to the CEO, so that she can answer questions from the Board.

1. The PowerPoint should have a minimum of 5 slides and a maximum of 12.
2. Describe each ethical point in the Code of Ethics.
3. Use the notes area on each slide as needed to expand on the key points.
4. You may use a free screen capture site such as Screencast-O-Matic to record a video of your presentation. Screencast-O-Matic is a site and program that can perform screen desk and audio capture up to 15 minutes for free, and can be utilized on a Windows or Mac computer. (Note: You can use another, similar program if you prefer. Screencast-O-Matic is only a suggestion). Make sure that both your voice and the PowerPoint slides are captured on the video.

Your audio presentation should include an introduction, a concise discussion of each slide, and a conclusion. The presentation should demonstrate your overall knowledge of the content, pronunciation of words, organization, proper recording, professionalism, and clarity.

Your presentation should be 10 minutes or less. Be sure to include the following:

• Include a link to the location of your live video on the last slide of your PowerPoint presentation.
• Make sure to use audience specific language and tone in your PowerPoint. Remember, you would be presenting this to the CEO of your facility.

I do not need an audio presentation, just a page to read from while making the presentation myself. 

Please follow directions and answer all questions

Consider the following scenario: You have been asked to study patterns of homelessness for a homeless shelter in a large city. The city has a diverse multi-ethnic population. You are to collect general data and present your findings to the board of directors.   

In a 1-2 page paper, address the following: 

• Will you use a qualitative or quantitative approach in collecting your data? (You can only choose one approach). 
• Defend your approach and explain your reasons for using that model. Be specific. Give examples. 
• Be sure to check your work for spelling and grammar errors. Use APA formatting.

 How to write a Persuasive prompt:

1. Look for the words “convince, persuade, and why” in the writing prompt for a persuasive prompt.
2. Brainstorm about what the prompt is asking you to write about.
3. Create a thesis statement. …
4. Think of strong topic sentences that support your thesis statement.
5. Compose the introduction for your essay.
6. Write the body of the essay.
7. Add your conclusion.

Responses should be written in 4-5 paragraph (minimum) form. If any sources other than the textbook for the course are used, they need to be cited in APA format. For quotes and paraphrased material from our textbook, simply include the parenthetical citation with the author and the applicable page number.

Every students posting is going to be different. After reading those pages you are writing about them as explained above.

Answer each question below.  Each answer should be 300-500 words not including references and title page, and your paper should be in APA format 

In what ways have you experienced changes as a result of the material in this course?  What areas did you not connect with or make progress on?

What will be your next steps in continuing your education on helping? On cultural diversity?

Interview someone from a different cultural—-a friend, co-worker, professor, relative.  Discuss at least 3 of the following, and share what you have learned and how it changes your perspective on that person and culture:

Importance and role of the family

Religion/Spirituality

Gender Issues

Attitudes about mainstream U.S. culture

Social Class

Cultural Values

Language Issues

Ambition and Family Obligations

Adapting to America or to a new region of America

4. How did your self-care project go?  Was it successful?  Why or why not?  Will you continue with this plan or do something different in the future?  Explain.

Requirement：

1.  Includes your name title page. Includes page numbers 

2.  Paper is double spaced; 12 point Times New Roman with standard margins and double spaced (follows APA formatting). Each essay is 300-500 words. No title page or reference page is necessary.  

3.  Paper is well-organized, headings/subheadings are used so all information is easily found and flows smoothly. 

4.  Paper does not have grammatical mistakes. Paper does not have spelling errors.  

5. For question 1, read the Syllabus and IntroCounseling ppt before you do it. Complete Question1 according to  Syllabus and IntroCounseling

6. For question 4, read my self-care project before you do it. Complete Question4 according to my self-care project

Assignment # 3 

· Overview

Your company has had embedded HR generalists in business units for the past several years. Over that time, it has become more costly and more difficult to maintain standards, and is a frustration for business units to have that budget “hit.” The leadership has decided to move to a more centralized model of delivering HR services and has asked you to evaluate that proposition and begin establishing a project team to initiate the needed changes. The project team is selected, and you must now provide general direction.

Instructions

Write a 5–6 page paper in which you:

1. Review and define the five steps of strategic      planning depicted in Exhibit 2-1 in the textbook on page 34. Based on the      information, provide a statement of overall importance of these steps to      your project team.
2. Develop a vision and mission statement for the project      team specific to the current project. Hint: It is highly recommended to      follow the guidance offered in the textbook about vision and mission      statements.
3. Explain to the project team what a project charter is      and why it is used. Then, review Exhibit 3.3 in the textbook and select      any three charter elements you feel are more important and explain why.
4. Provide a statement of emphasis to your project      team based on the information you provided in the previous      three sections above. The goal is to ensure your team understands the      importance of the information.
5. Go to the Strayer University Online Library to locate at least three quality academic      (peer-reviewed) resources for this assignment.

This course requires the use of Strayer Writing Standards (SWS). For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course.

The specific course learning outcome associated with this assignment is:

• Create an overview of project planning, a project      vision and mission statement, a project charter, and a statement of      emphasis.

· By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates. 

· Institution Release Statement  

Writing Assignments Strayer University uses several different types of writing assignments. The Strayer University Student Writing Standards are designed to allow flexibility in formatting your assignment and giving credit to your sources. This section covers specific areas to help you properly format and develop your assignments. Note: The specific format guidelines override guidelines in the General Standards section.

Paper and Essay Specific Format Guidelines

PowerPoint or Slideshow Specific Format Guidelines

 … Use double spacing throughout the body of your assignment.  … Use a consistent 12-point font throughout your assignment submission. (For acceptable fonts, see General Standards section.) … Use the point of view (first or third person) required by the assignment guidelines.  … Section headings can be used to divide different content areas. Align section headings (centered) on the page, be consistent, and include at least two section headings in the assignment. … Follow all other General Standards section guidelines.

 … Title slides should include the project name (title your work to capture attention if possible), a subtitle (if needed), the course title, and your name. … Use spacing that improves professional style (mixing single and double spacing as needed).  … Use a background color or image on slides. … Use Calibri, Lucida Console, Helvetica, Futura, Myriad Pro, or Gill Sans font styles. … Use 28-32 point font size for the body of your slides (based on your chosen font style). Avoid font sizes below 24-point. … Use 36-44 point font size for the titles of your slides (based on chosen font style). … Limit content per slide (no more than 7 lines on any slide and no more than 7 words per line). … Include slide numbers when your slide show has 3+ slides. You may place the numbers wherever you like (but be consistent). … Include appropriate images that connect directly to slide content or presentation content. … Follow additional guidelines from the PowerPoint or Slideshow Specific Format Guidelines section and assignment guidelines.

Strayer University Writing Standards 4

Giving Credit to Authors and Sources When quoting or paraphrasing another source, you need to give credit by using an in-text citation. An in-text citation includes the author’s last name and the number of the source from the Source List. A well-researched assignment has at least as many sources as pages (see Writing Assignments for the required number of sources). Find tips here.

Option #1: Paraphrasing Rewording Source Information in Your Own Words  · Rephrase the source information in your words.  Be sure not to repeat the same words of the author.  · Add a number to the end of your source (which will tie  to your Source List). · Remember, you cannot just replace words of the  original sentence.

 Examples ORIGINAL SOURCE “Writing at a college level requires informed research.” 

PARAPHRASING As Harvey wrote, when writing a paper for higher education, it is critical to research and cite sources (1).

When writing a paper for higher education, it is imperative to research and cite sources (Harvey, 1).

Option #2: Quoting Citing Another Person’s Work Word-For-Word · Place quotation marks at the beginning and the end of the quoted information. · Add a number to the end of your source (which will tie  to your Source List). · Do not quote more than one to two sentences (approximately 25 words) at a time.  · Do not start a sentence with a quotation. · Introduce and explain quotes within the context of  your paper.

 Examples ORIGINAL SOURCE “Writing at a college level requires informed research.” 

QUOTING Harvey wrote in his book, “Writing at a college level requires informed research” (1).

Many authors agree, “Writing at a college level requires informed research” (Harvey, 1).

Strayer University Writing Standards 5

Page Numbers  When referencing multiple pages in a text book or other large book, consider adding page numbers to help the reader understand where the information you referenced can be found. You can do this in three ways:  a. In the body of your paper; or  b. In the citation; or  c. By listing page numbers in the order they were   used in your paper on the Source List. Check with your instructor or the assignment guidelines to see if there is a preference based on your course.

 Example IN-TEXT CITATION (Harvey, 1, p. 16)

In the example, the author is Harvey, the source list number is 1, and the page number that this information can be found on is page 16.

Multiple Sources (Synthesizing) Synthesizing means using multiple sources in one sentence or paragraph (typically paraphrased) to make a strong point. This is normally done with more advanced writing, but could happen in any writing where you use more than one source. The key here is clarity. If you paraphrase multiple sources in the same sentence (of paragraph if the majority of the information contained in the paragraph is paraphrased), you should include each source in the citation. Separate sources using semi-colons (;) and create the citation in the normal style that you would for using only one source (Name, Source Number).

 Example SYNTHESIZED IN-TEXT CITATION (Harvey, 1; Buchanan, 2)

In the example, the authors Harvey and Buchanan were paraphrased to help the student make a strong point. Harvey is the first source on the source list, and Buchanan is the second source on the source list.

Traditional Sources

Strayer University Writing Standards 6

Discussion Posts When quoting or paraphrasing a source for discussion threads, include the source number in parenthesis after the body text where you quote or paraphrase. At the end of your post, type the word “Sources” and below that include a list of any sources that you cited. If you pulled information from more than one source, continue to number the additional sources in the order that they appear in your post. For more information on building a Source List Entry, see Source List section.

 Examples SAMPLE POST The work is the important part of any writing assignment. According to Smith, “writing things down is the biggest challenge” (1). This is significant because… The other side of this is also important. It is noted that “actually writing isn’t important as much as putting ideas somewhere useful” (2).

SOURCES 1. William Smith. 2018. The Way Things Are. http://www.samplesite.com/writing 2. Patricia Smith. 2018. The Way Things Really Are. http://www.betterthansample.com/tiger

A web source is any source accessed through an internet browser. Before using any source, first determine its credibility. Then decide if the source is appropriate and relevant for your project. Find tips here. Home Pages A home page is the main page that loads when you type a standard web address. For instance, if you type Google. com into the web browser, you will be taken to Google’s home page. If you do need to cite a home page, use the webpage’s title from the browser. This found by moving your mouse cursor over the webpage name at the top of the browser. When citing a homepage, it is likely because there is a news thread, image, or basic piece of information on a company that you wish to include in your assignment. Specific Web Pages If you are using any web page other than the home page, include the specific title of the page and the direct link (when possible) for that specific page in your Source List Entry. If your assignment used multiple pages from the same author/ source, create separate Source List Entries for each page when possible (if the title and/or web address is different). Web Sources

Strayer University Writing Standards 7

Effective Internet Links When sharing a link to an article with your instructor and classmates, start with a brief summary and why you chose to share it. Be sure to check the link you’re posting to be sure it will work for your classmates. They should be able to just click on the link and go directly to your shared site.

Share vs. URL Options Cutting and pasting the URL (web address) from your browser may not allow others to view your source. This makes it hard for people to engage with the content you used. To avoid this problem, look for a “share” option and choose that when possible so your classmates and professor get the full, direct link. Always test your link(s) before submitting to make sure they work. If you cannot properly share the link, include the article as an attachment. Interested classmates and your professor can reference the article shared as an attachment. Find tips here.

 Examples POOR EXAMPLE Hey check out this article: http://www. Jobs4You.FED/Jobs_u_can_get

BETTER EXAMPLE

After reading the textbook this week, I researched job sites. I found an article on how to find the best job site depending on the job you’re looking for. The author shared some interesting tools such as job sites that collect job postings from other sites and ranks them from newest to oldest, depending on category. Check out the article at this link: http://www.Jobs4You. FED/Jobs_u_can_get

Charts, images, and tables should be centered and followed by an in-text citation. Design your page and place a citation below the chart, image, or table. When referring to the chart, image, or table in the body of the assignment, use the citation. On your Source List, provide the following details of the visual: · Author’s name (if created by you, provide your name) · Date (if created by you, provide the year) · Type (Chart, Image, or Table) · How to find it (link or other information – See Source List section for additional details). Charts, Images, and Tables 

Strayer University Writing Standards 8

Source List The Source List (which includes the sources that you used in your assignment) is a new page you add at the end of your paper. The list has two purposes: it gives credit to the authors that you use and gives your readers enough information to find the source without your help. Build your Source List as you write. 

 · Type “Sources” at the top of a new page. · Include a numbered list of the sources you used in your paper (the numbers indicate the order in which you used them). 1. Use the number one (1) for the first source used in the paper, the number two (2) for the second source, and so on. 2. Use the same number for a source if you use it multiple times.

 · Ensure each source includes five parts: author or organization, publication date, title, page number (if needed), and how to find it. If you have trouble finding these details, then re-evaluate the credibility of your source. · Use the browser link for a public webpage. · Use a permalink for a webpage when possible. Find tips here. · Instruct your readers how to find all sources that do not have a browser link  or a permalink. · Separate each Source List Element with a period on your Source List.

AUTHOR PUBLICATION DATE TITLE PAGE NO. HOW TO FIND The person(s) who published the source. This can be a single person, a group of people, or an organization. If the source has no author, use “No author” where you would list the author. The date the source was published. If the source has no publication date, use “No date” where you would list the date. The title of the source. If the source has no title, use “No title” where you would list the title. The page number(s) used. If the source has no page numbers, omit this section from your Source List Entry. Instruct readers how to find all sources. Keep explanations simple and concise, but provide enough information so the source can be located. Note: It is your responsibility to make sure the source can be found.

 Examples Michael Harvey

In the case of multiple authors, only list the first.

2013

This is not the same as copyright date, which is denoted by ©

The Nuts & Bolts of College Writing

p. 1

Include p. and the page(s) used.

http://libdatab.strayer.edu/ login?url=http://search. ebscohost.com/login.aspx

Setting Up the  Source List Page

Creating a  Source List Entry

Source List Elements

Strayer University Writing Standards 9

  How It Will Look in Your Source List 1. Michael Harvey. 2013. The Nuts & Bolts of College Writing. p. 1. http://libdatab.strayer.edu/ login?url=http://search.ebscohost.com/login.aspx

  Sample Source List

1. Michael Harvey. 2013. The Nuts & Bolts of College Writing. p. 1. http://libdatab.strayer.edu/login?url=http://search. ebscohost.com/login.aspx 2. William R. Stanek. 2010. Storyboarding Techniques chapter in Effective Writing for Business, College and Life. http:// libdatab.strayer.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=359141&site=e ds-live&scope=site&ebv=EB&ppid=pp_23 3. Zyad Hicham. 2017. Vocabulary Growth in College-Level Students’ Narrative Writing. http://libdatab.strayer.edu/ login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.9b7fad40e529462bafe3a936 aaf81420&site=eds-live&scope=site 4. Anya Kamenetz. July 10, 2015. The Writing Assignment That Changes Lives. https://www.npr.org/sections/ ed/2015/07/10/419202925/the-writing-assignment-that-changes-lives 5. Brad Thor. June 14, 2016. The Best Writing Advice I Ever Got. http://time.com/4363050/brad-thor-best-writing-advice/ 6. Karen Hertzberg. June 15, 2017. How to Improve Writing Skills in 15 Easy Steps. https://www.grammarly.com/blog/ how-to-improve-writing-skills/ 7. Roy Peter Clark. 2008. Writing Tools: 55 Essential Strategies for Every Writer. p.55-67. Book on Amazon.com. 8. C.M. Gill. 2014. The Psychology of Grading and Scoring chapter in Essential Writing Skills for College & Beyond. Textbook. 9. ABC Company’s Policy & Procedures Committee. No Date. Employee Dress and Attendance Policy. Policy in my office. 10. Henry M. Sayre. 2014. The Humanities: Culture, Continuity and Change, Vol. 1. This is the HUM111 textbook. 11. Savannah Student. 2018. Image. http://www.studentsite.com 12. Don Dollarsign. 2018. Chart. http://www.allaboutthemoney.com 13. Company Newsletter Name. 2018. Table. Company Newsletter Printed Copy (provided upon request).

need 2 rewrites and one lookup homework