Discuss the following in the discussion forum for the week:
1) Describe and assess the forensics issues associated with passwords and other unlocking mechanisms
2) Select one nondestructive method and describe and evaluate its functionality
3) Explain the use of JTAG
Your response to the DQ must be a minimum of 400 words. You must provide references for your response (APA format). You will need to reply to two (2) other fellow student’s posts (See the syllabus). The responses must be made in the week due.
Throughout this week, you will learn how to respond appropriately and in a positive manner verbally, non-verbally and through listening attentively to increase the likelihood of meeting customer satisfaction and increase customer loyalty. This is important to an organization to expedite the service experience of customers (internal and external).
Before you begin, be sure to review the following resources:
Video Synopsis: A distracted restaurant server encounters challenges while interacting with an external customer.
Characters: Jane (server); Brian (supervisor); Mrs. Marks (external customer); Fellow employee.
Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses.
Discussion Questions
From a customer service perspective what did Jane do well when dealing with her customers?
From a customer service perspective, what could Jane have done differently when dealing with her customers?
The Important Things Customers do not Say
Video Synopsis: A distracted office worker loses customer focus when dealing with an external customer.
Characters: Joe (office worker); Mrs. Vogel (external customer).
Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses.
Discussion Questions
From a customer service perspective, what did Joe do well when dealing with Mrs. Vogel?
From a customer service perspective, what could Joe have done differently when dealing with Mrs. Vogel?
Taking Time to Listen to the Customer
Video Synopsis: A food service professional interacts with a customer in a noisy restaurant.
Characters: Jane (server); Mrs. Marks (external customer).
Once you have reviewed the short video draft an initial response to the questions below and then return to this discussion again later in the week to participate actively in this discussion. Discussion responses should be from the perspective of a customer service representative. Remember to use your textbook and other academic resources to justify your responses.
Discussion Questions
From a customer service perspective, what did Jane do well when dealing with her customers?
From a customer service perspective, what could Jane have done differently when dealing with her customers?
Describe your concentration in the Ph.D. program. Then identify the top journals in your concentration. Here is a list of journals that are considered top journals.
Look at these journals and identify two journals that have articles in your area of interest. Discuss why you selected each journal.
Ask any IT manager about the challenges in conveying IT risks in terms of business risks, or about translating business goals into IT goals. It’s a common difficulty, as the worlds of business and IT do not inherently align. This lack of alignment was unresolved until ISACA developed a framework called COBIT, first released in 1996. ISACA is an IT professionals’ association centered on auditing and IT governance. This lab will focus on the COBIT framework. The lab covers two released versions: COBIT 4.1, which is currently the most implemented version, and COBIT 5, which was released in June 2012. A newer version, COBIT 2019, was released in 2019.
Because COBIT 4.1 is freely available, with registration, at the time of this writing, the lab uses this version to present the handling of risk management. COBIT presents this topic using a set of COBIT control objectives called P09. COBIT P09’s purpose is to guide the scope of risk management for an IT infrastructure. The COBIT P09 risk management controls help organize the identified risks, threats, and vulnerabilities, enabling you to manage and remediate them. This lab will also present how COBIT shifts from the term “control objectives” to a set of principles and enablers in later versions.
In this lab, you will define COBIT P09, you will describe COBIT P09’s six control objectives, you will explain how the threats and vulnerabilities align to the definition for the assessment and management of risks, and you will use COBIT P09 to determine the scope of risk management for an IT infrastructure.
Define what COBIT (Control Objectives for Information and related Technology) P09 risk management is for an IT infrastructure.
Describe COBIT P09’s six control objectives that are used as benchmarks for IT risk assessment and risk management.
Explain how threats and vulnerabilities align to the COBIT P09 risk management definition for the assessment and management of IT risks.
Use the COBIT P09 controls as a guide to define the scope of risk management for an IT infrastructure.
Apply the COBIT P09 controls to help organize the identified IT risks, threats, and vulnerabilities.
Deliverables
Upon completion of this lab, you are required to provide the following deliverables to your instructor:
Lab Report file;
Lab Assessment (worksheet or quiz – see instructor for guidance).
Read the article in above link, discuss whether you think the premise of the article is correct and that people are more aware of privacy concerns.
Use at least three sources from https://libguides.nec.edu/az.php . Include at least 3 quotes from your sources enclosing the copied words in quotation marks and cited in-line by reference to your reference list. Example: “words you copied” (citation) These quotes should be one full sentence not altered or paraphrased. Cite your sources using APA format. Use the quotes in your paragraphs. Do Not Doublespace.
Provide a reflection of at least 500 words (or 2 pages double spaced) of how the knowledge, skills, or theories of this course(introduction to data mining) have been applied or could be applied, in a practical manner to your current work environment. If you are not currently working, share times when you have or could observe these theories and knowledge could be applied to an employment opportunity in your field of study.
Requirements:
Provide a 500 word (or 2 pages double spaced) minimum reflection.
Use of proper APA formatting
Share a personal connection that identifies specific knowledge and theories from this course.
Demonstrate a connection to your current work environment. If you are not employed, demonstrate a connection to your desired work environment.
You should NOT provide an overview of the assignments assigned in the course. The assignment asks that you reflect how the knowledge and skills obtained through meeting course objectives were applied or could be applied in the workplace.
